Many claim that employee monitoring can increase production, which then could raise profitability. But do you understand what computer employee monitoring software is? More significantly, how much of an influence could it be? Should you like to witness just how using computer monitoring software may influence earnings, here is a scenario where WorkExaminer was applied by Shirt Express—an online fashion business situated in Phoenix, Arizona.
Reasons WorkExaminer Was Reached
Based in Phoenix, Shirt Express is an internet shop mostly selling customisable t-shirts. Customers may log into their site, modify their own t-shirt, and the business will then print and distribute it to them.
Most of the Shirt Express staff started working from home because of the epidemic. Online sales started to rise at the same period. The business discovered, therefore, that although revenues were rising, the percentage of unfinished purchases and cancellations climbed from 22% to 35%. Shirt Express, of course, started to investigate and search for the cause of this trend. It ruled out several possible reasons, including pricing, delivery charges, product availability, and so forth. What jumped out was that many of the unfinished purchases or cancellations were from non-automated orders where the consumers had asked for advice. That difference led Shirt Express to investigate if the issue was staff output.
After some thought and reviews analysis, they chose to use WorkExaminer as an employee monitoring tool.
WorkExaminer’s Implementation
Employees were informed about the program installation and given a clear explanation of how it worked before the Work Examiners system went live. Basic rules were also given out on how WorkExaminer would track and monitor their activities and the justification for its use. WorkExaminer’s primary goal was to gauge employee output. Its capabilities tracked their activity or idleness and their communication with consumers seeking consultations.
Shirt Express also attempted the free account and concluded it would be wise to grant the sales department head system access. Real-time screenshots from Work Examiners would let the head of the sales department see what managers were doing and enable them to better distribute critical leads to less busy managers.
The cancellation rate and unfinished orders fell to 25% within a week of the system being put in place. Work Examiners reports, meanwhile, pointed to ongoing time-wasting problems. Using WorkExaminer data, Shirt Express issued a notification to its staff members identified as wasting excessive time. In addition, individual conversations took place with the most egregious violators.
After that step, the total number of unfinished orders and cancellations fell even more to 18%, lower than it had been even before the epidemic.
Effect on Profit
Shirt Express typically generates 100 leads each day, which at an average order value of $50 corresponds to $5,000 in income. With a profit margin of 25%, its average profit was $1,250.
The first 35% cancellation rate reduced the Shirt Express profit to $812.50. But, WorkExaminer’s 18% cancellation rate meant that their profit rose to $1,025. Put differently, WorkExaminer’s effect on its earnings was $212.50 more daily, or $6,375 more monthly. All told, that would imply an annual rise of $76,500, which is absolutely rather considerable for a company the size of Shirt Express.
